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Latest "Leadership" Posts

Major Retailers are closing stores like crazy.  When big brands like Sears, JC Penney, and Sports Authority start closing stores, retailers get very nervous. If you’re a retailer, you might be getting nervous and wondering how you can save your business from closing. A recent article on said you can blame Amazon for the […]

Sitting outside a strip mall at Starbucks, I overhear two people who work at the store next door complaining about the Pokémon Go frenzy. The owner of the shop talked about being at an outdoor concert watching “stupid grown men” trying to catch one. As I threw my trash away, I shook my head. Some people […]

What’s wrong with it? I asked the air conditioning repairman as he took apart my air conditioner.   He said, “One of two things, either you ran it without a filter, or you ran it too cold too long.” Now, I’m no expert, but I was pretty sure that I wasn’t getting the full story. A […]

Building retention into your strategic plan is a great way to boost your profit margins without increasing your expenses. Partnering with your employees can generate profits long after you’ve hired them. You can pay someone enough to work for you, but can you get them to want to work for you? With the right strategies, […]

It takes 18 months to create a relationship and 5 minutes to ruin it. Make it an online relationship and those numbers can be cut to 1/3.     As former CEO of a construction firm, I always told our clients, “I can’t promise you there won’t be mistakes, I can’t guarantee people won’t screw up, and […]

We all want our work to be remembered and leave a legacy. I mean who can forget the Budwiser commercial “Wassup” You don’t even have to seen the commercial to recognize that one-word saying! As I have discussed before, Proclivities is the Science of Connection, and it can be used in retention, customer service, sales […]

Fist-bump me if you’ve ever been in a sales and marketing meeting competing for an account that went to the other guy? You spent time, money and energy putting together a killer campaign only to have the client pick someone else and then to add insult to injury their campaign fails, or worse it succeeds […]